Business gets easier when you have a recognizable brand. Think about Nokia
or Coke, for example. All you need do is mention the names and millions of
people throughout the world have an immediate perception and expectation of
what that company stands for. There's an emotional connection between the
customer and the company name.

With a strong brand, you don't have to sell nearly as long or as hard.
Customers know what you stand for before the pitch or proposal.

Here's how to give your company the kind of brand identity that will help
drive sales. Here, too, are tips for customizing a brand personality toolkit
that will keep that brand alive and growing.

Define your personality
A brand is the promise you make to customers combined with the customers'
judgment about how well you deliver on that promise. A successful, brand
becomes an emotional bond that builds customer loyalty. A brand includes
your logo, color scheme, taglines, slogan, design elements and more.

Think of branding as the personality of your enterprise. Define that and the
logo and other marketing messages will follow.

To build your brand, begin by thinking through exactly what it is you sell
and why customers choose your product or service. Identify the promise you
are making to your customers. For instance, you may manufacture vacuum
cleaners, but what you're really selling is a better way to clean the house.
You must also define what makes your product more desirable to the customers
you're targeting than that of your competition.

Build recognition
You want the company personality to be easily identifiable at every customer
touch point, from word of mouth to final sale. Make sure that every bit and
byte of packaging, presentations, communications, and marketing speaks with
a brand-consistent look and voice.

The same branding should appear on your entire range of advertising and
promotional options, not just stationery or sales brochures. That includes
press releases, e-mail signatures, trade show displays and booths, store or
office signage, banners and highway billboards, print ads, posters and
marketing for sponsored or charity events - in other words, everything.

Police your brand
Educate everyone on staff about your brand and its tools as well. Otherwise,
each employee, including the all-important sales team, could create their
own version and confuse your customers. Once you assemble the brand toolkit,
every employee can then access it and draw upon whatever is needed.

Even so, over time, logos tend to shape shift. Someone adds a shoreline to
the water's edge that floats your sailboat logo. Someone else re-draws the
boat so the prow faces into the sun. Pretty soon, your little sailboat is
sinking.

To prevent this, appoint a designer or staffer to police the brand toolkit,
especially if you work with outside vendors. Keep track of who accesses the
toolkit and which consultants or vendors use it for what marketing channels.
You want to track all branding appearances and changes.

Brand power
Many business owners pooh-pooh branding because they're busy chasing sales,
impressing investors or recruiting talent. "Who has time for such stuff?"
they say. Yet success comes from differentiating your offerings in the
marketplace and rigorously serving your best customers. If you take the time
to brand - that is, figure out how to articulate who you are, what you sell,
and which customers to target - all your marketing efforts become more
focused.

Finally, honor what your brand symbolizes. The greatest tag line in the
world won't get customers to come back if you don't fulfill your marketing
promises.

What next?
If you’re interested in developing your company’s brand, give Zuzu Design a
call. We’d love to sit with you and listen. That’s where it starts.